Online Utility Payments

Online Utility Bill Presentment

Tired of getting all those paper checks in the mail from utility customers? BIAS can help!

With BIASOnline powered by Xpress new Online Pay Consolidation Solution, we will:

  • Eliminate manual payment entry
  • Receive the payments  electronically  for you each day
  • Match them to your customers account.
  • Error check  for missing or wrong account numbers
  • Direct deposit payments to your bank
  • Consolidate them all in a daily batch

Many customers today are demanding that their cities and utility companies offer online utility payment. It’s more convenient, it saves time, and they don’t have to find a stamp when it’s time to pay their bills.

Organizations that offer online bill payment also enjoy huge benefits. They can reduce the number of staff needed for processing payments, save money, experience fewer late payments, and improve customer relations by offering more payment choices.

BIASOnline powered by Xpress is the easiest way for your organization to offer online utility payment to your customers. We set it all up for you, we maintain the system on our secure servers, and we integrate smoothly with utility software. The focus of our attention is to provide your organization with a rich administrative interface for complete management of your customers that use BIASOnline powered by Xpress service.

Consider This:

  • Industry analysts estimate the cost to process paper checks through the traditional system at an average of $3.50 per item!
  • BIAS Bill Pay processes on a flat transaction fee at a fraction of the cost!

Custom Payment Types

Need an Internet Payment System that can handle all your departments’ needs? BIASOnline has you covered.  Our user-friendly administrative interface gives you the power to:

Take payments in-house through the administrator interface

Create and maintain payment types like:

  • Business Licenses
  • Animal Licenses
  • Library Fines
  • Cemetery Fees
  • Permit Fees

Allow your customers to make payments online; anywhere, anytime

Download payment information into your software with all your other payments

Contact BIAS Software today to learn more.

Testimonials

"I just wanted to take a moment to thank you profusely for your help. I hope you and everyone at BIAS know how much you are appreciated!"

Debi Denton
Finance Manager/Treasurer
Lake Whatcom Water and Sewer District

"Switching to BIAS has greatly increased the efficiency in City Hall. We use less paper, we are able to better utilize the reports we print, and we are able to provide additional services to our customers. If we encounter a problem, BIAS staff are always available to help. BIAS is knowledgeable of current state requirements, assuring us that our system is updated to meet these changes. An added benefit is BIAS’ ability to adapt the software to meet Benton City’s needs. Overall, I am extremely satisfied with Benton City’s decision to switch to BIAS."

Stephanie Hoegh
Finance Director
City of Benton City

"I cannot imagine doing my job without the help, support, and jokes from the entire BIAS Software team. Their positive attitudes, patience, and overall support help make my job less stressful and easier to get through the day!! I love their classes also!"

Peggy Mangis
Clerk Treasurer
City of Spangle

"Thank you for offering the five budget webinar. The format is excellent. I like the small segments which make it easier to absorb and practice in between each session. I am looking forward to the next series."

Patsy K. Nelson, CPA
Finance Director
City of Sedro-Woolley

"City of Asotin has been with BIAS since 2007 and I don’t know how we functioned before without it! The program is, without a doubt, the most user-friendly we have ever used. The capabilities that BIAS has are unmatched, especially when it comes to the Annual Report. All of their staff is knowledgeable and the customer support is fabulous! BIAS is A+!"

Ellen Boatman
Clerk Treasurer
City of Asotin

"I have to thank everyone at your company for all the assistance you have given me. I am so grateful for BIAS. When I call for assistance, my questions are answered with patience and clarity. Everything is explained so I can completely understand and continue to perform my job properly. I appreciate all they do to help my paperwork run smoothly."

Susan West-Mani
Clerk Treasurer
Town of Hamilton

"I am a BIAS Believer. The City of Leavenworth converted to BIAS in 2007, with a full implementation within 45 days."

Chantell R. Steiner
Finance Director
City of Leavenworth

"The Town of Marcus found the BIAS Accounting System affordable and easy to use, with great tech support. This system has already paid for itself in terms of Clerk/Treasurer time and accuracy. It lightened the load. I would recommend this system for any town government, but most of all to small towns, such as ours."

Fran Bolt
Mayor
Town of Marcus