IT Services

BIAS IT Maintenance Agreement

Our IMA’s means we promise to be responsible for up time and maintaining your systems. This means that instead of worrying about your various computers or network related problems, you can comfortably focus on running your local government and be assured that you are getting quality service.

Our IMA’s cover all our maintenance services including hardware and software. Generally, the hardware you purchase comes with a limited warranty covering spares; however, BIAS IMA’s give you complete peace of mind as you know that all equipment servicing and maintenance will be taken care of professionally.

System maintenance can be performed through both remote logins and on site visits, so you receive prompt service every time.

BIAS IT Maintenance Agreements (IMA) offer the following coverage and benefits:

  • Preferential service over regular clients
  • Labor
  • Quick response times to ensure business connectivity
  • Back up service set-up and monitoring (Back-up software fees not included)
  • Window’s Update Monitoring
  • Anti-Virus Software Set-up and Monitoring
  • Knowledge transfer to you and your staff
  • Software upgrades and customization of programs to suit your local government
  • Regular check-ins  and system reviews
  • User manuals on products and services maintained by BIAS IT

Every BIAS IT Technician has a minimum of two years experience, a two year college degree or equivalent. All BIAS IT technicians have multiple certifications in their core hardware and networking competencies.

Individual IT Service

Set Ups

  • Hardware Installation
  • Software Installation
  • Back Up Service
  • Secure Data Removal

Networking

  • Computer Talk
  • Network miss behaving
  • Network Lock Down

System Doctor

  • System Repairs
  • Virus and Infection Removal
  • System Performance Assessment and Repair
  • OS Upgrade

IT Advisory Service

  • Back Up Service
  • Internet Ready Assessment
  • Protect from Online Attacks

 

Please contact us by calling 888.534.2427 or by email at mark@biassoftware.com

Products

Testimonials

"I have only been on BIAS Version 6 about a month now and I LOVE it. Excellent improvements. I keep finding new jewels each day. The manual is very well done too. When I can’t work my way through something the manual has it all laid out. Good job!"

Annie Pillars
Clerk/Treasurer
Town of Garfield

"Switching to BIAS has greatly increased the efficiency in City Hall. We use less paper, we are able to better utilize the reports we print, and we are able to provide additional services to our customers. If we encounter a problem, the BIAS staff is always available to help. BIAS is knowledgeable of current state requirements, assuring us our system is updated to meet these changes. An added benefit is BIAS’ ability to adapt the software to meet Benton City’s needs. Overall, I am extremely satisfied with Benton City’s decision to switch to BIAS."

Stephanie Hoegh
Finance Director
City of Benton City

"I cannot imagine doing my job without the help, support and jokes from the entire BIAS Software team. Their positive attitudes, patience, and overall support help make my job less stressful and easier to get through the day!! I love their classes are a tremendous help, also!"

Peggy Mangis
Clerk Treasurer
City of Spangle

"It's been almost four years now since we converted to BIAS Financial Accounting software here at the City of Othello, and I'm still convinced it's one of the best decisions I've made. As an example just recently I decided to tune in to the Blitz training on April 5th regarding Annual Reporting. It was really an eye opener with respect to changes incorporated by the State Auditor. That led me to enroll in the Annual Reporting Workshop conducted by David Calechman. David was well prepared; he knew the subject in and out and came with data for all of the participant cities. David was very patient and gave a good amount of individual time to each person. I can't thank BIAS enough for their level of professionalism and customer relations skills. I highly recommend BIAS if you are in the market for accounting software."

Mike Bailey
Finance Director
City of Othello

"City of Asotin has been with BIAS since 2007 and I don’t know how we functioned before without it! The program is, without a doubt, the most user-friendly we have ever used. The capabilities that BIAS has are unmatched, especially when it comes to the Annual Report. All of their staff is knowledgeable and the customer support is fabulous! BIAS is A+!"

Ellen Boatman
Clerk Treasurer
City of Asotin

"I just sent in my annual report and I have to thank everyone at your company for all the assistance you have given me. I am so grateful for BIAS. You have made the procedure easier and almost painless. When I call for assistance my questions are answered with patience and clarity. Everything is explained so I can completely understand and continue to perform my job properly. Thank you for a wonderful staff. I appreciate all they do to help my paperwork run smoothly."

Susan West-Mani
Clerk Treasurer
Town of Hamilton

"BIAS is a very user-friendly and thorough program for a small city. It was so easy to get started and the technical support is unbeatable. Wes and Mark are knowledgeable and quick to find a way to make the system work with whatever we come up with; we were even able to print our new logo on our utility bills! Karen is upbeat and friendly and a pleasure to talk to when calling the BIAS office! I can't imagine being able to do my job as efficiently without the BIAS accounting system!"

Kelly Collins
Finance Director
City of Royal City

"I am a BIAS Believer. The City of Leavenworth converted to BIAS in 2007 with a full implementation within 45 days."

Chantell R. Steiner
Finance Director
City of Leavenworth

"The Town of Marcus found the BIAS Accounting System an affordable, easy to use system with great tech support. This system has already paid for itself in terms of Clerk/Treasurer time and accuracy. Our clerk used to spend half of her allotted hours just to do billing and post the general ledger. It not only lightened the load she was burdened with but allows more time to do her other clerk duties without the pressure she felt before. I would recommend this system for any town government but most of all to small Towns such as ours."

Fran Bolt
Mayor
Town of Marcus

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