IT Services

BIAS IT Maintenance Agreement

Our IMA’s means we promise to be responsible for up time and maintaining your systems. This means that instead of worrying about your various computers or network related problems, you can comfortably focus on running your local government and be assured that you are getting quality service.

Our IMA’s cover all our maintenance services including hardware and software. Generally, the hardware you purchase comes with a limited warranty covering spares; however, BIAS IMA’s give you complete peace of mind as you know that all equipment servicing and maintenance will be taken care of professionally.

System maintenance can be performed through both remote logins and on site visits, so you receive prompt service every time.

BIAS IT Maintenance Agreements (IMA) offer the following coverage and benefits:

  • Preferential service over regular clients
  • Labor
  • Quick response times to ensure business connectivity
  • Back up service set-up and monitoring (Back-up software fees not included)
  • Window’s Update Monitoring
  • Anti-Virus Software Set-up and Monitoring
  • Knowledge transfer to you and your staff
  • Software upgrades and customization of programs to suit your local government
  • Regular check-ins  and system reviews
  • User manuals on products and services maintained by BIAS IT

Every BIAS IT Technician has a minimum of two years experience, a two year college degree or equivalent. All BIAS IT technicians have multiple certifications in their core hardware and networking competencies.

Individual IT Service

Set Ups

  • Hardware Installation
  • Software Installation
  • Back Up Service
  • Secure Data Removal

Networking

  • Computer Talk
  • Network miss behaving
  • Network Lock Down

System Doctor

  • System Repairs
  • Virus and Infection Removal
  • System Performance Assessment and Repair
  • OS Upgrade

IT Advisory Service

  • Back Up Service
  • Internet Ready Assessment
  • Protect from Online Attacks

 

Please contact us by calling 888.534.2427 or by email at mark@biassoftware.com

Testimonials

"I just wanted to take a moment to thank you profusely for your help. I hope you and everyone at BIAS know how much you are appreciated!"

Debi Denton
Finance Manager/Treasurer
Lake Whatcom Water and Sewer District

"Switching to BIAS has greatly increased the efficiency in City Hall. We use less paper, we are able to better utilize the reports we print, and we are able to provide additional services to our customers. If we encounter a problem, BIAS staff are always available to help. BIAS is knowledgeable of current state requirements, assuring us that our system is updated to meet these changes. An added benefit is BIAS’ ability to adapt the software to meet Benton City’s needs. Overall, I am extremely satisfied with Benton City’s decision to switch to BIAS."

Stephanie Hoegh
Finance Director
City of Benton City

"I cannot imagine doing my job without the help, support, and jokes from the entire BIAS Software team. Their positive attitudes, patience, and overall support help make my job less stressful and easier to get through the day!! I love their classes also!"

Peggy Mangis
Clerk Treasurer
City of Spangle

"Thank you for offering the five budget webinar. The format is excellent. I like the small segments which make it easier to absorb and practice in between each session. I am looking forward to the next series."

Patsy K. Nelson, CPA
Finance Director
City of Sedro-Woolley

"City of Asotin has been with BIAS since 2007 and I don’t know how we functioned before without it! The program is, without a doubt, the most user-friendly we have ever used. The capabilities that BIAS has are unmatched, especially when it comes to the Annual Report. All of their staff is knowledgeable and the customer support is fabulous! BIAS is A+!"

Ellen Boatman
Clerk Treasurer
City of Asotin

"I have to thank everyone at your company for all the assistance you have given me. I am so grateful for BIAS. When I call for assistance, my questions are answered with patience and clarity. Everything is explained so I can completely understand and continue to perform my job properly. I appreciate all they do to help my paperwork run smoothly."

Susan West-Mani
Clerk Treasurer
Town of Hamilton

"I am a BIAS Believer. The City of Leavenworth converted to BIAS in 2007, with a full implementation within 45 days."

Chantell R. Steiner
Finance Director
City of Leavenworth

"The Town of Marcus found the BIAS Accounting System affordable and easy to use, with great tech support. This system has already paid for itself in terms of Clerk/Treasurer time and accuracy. It lightened the load. I would recommend this system for any town government, but most of all to small towns, such as ours."

Fran Bolt
Mayor
Town of Marcus