Support

Do you need assistance? BIAS is committed to providing exceptional customer support services to our clients. That’s one reason why more and more small local governments are choosing BIAS for their accounting software needs.

BIAS provides comprehensive support services:

Telephone Support

We offer telephone support during normal business hours and by request after hours. Support personnel are available in our office Monday-Friday, 8:00 a.m. – 5:30 p.m. (PST). Outside office hours, support is guaranteed within a two hour response time.

Online Support

Clients with current Software Maintenance Agreements receive a BIAS Support Icon on their computer desktop. This enables them to request assistance via the Internet. With permission, we can view your computer screen and troubleshoot support calls quickly and efficiently.

Training Classes

Let us help you learn the ins and outs of BIAS Software. We offer monthly training classes at our Spokane Headquarters. We can also provide onsite training (upon request) and web based training.

BIAS Conferences

BIAS hosts annual Client Conferences, providing an opportunity to meet and network with other BIAS clients. In addition to BIAS Software training, we invite speakers to present pertinent information and opportunities to attendees.

For more information on BIAS support services, contact us.

Testimonials

"I just wanted to take a moment to thank you profusely for your help. I hope you and everyone at BIAS know how much you are appreciated!"

Debi Denton
Finance Manager/Treasurer
Lake Whatcom Water and Sewer District

"Switching to BIAS has greatly increased the efficiency in City Hall. We use less paper, we are able to better utilize the reports we print, and we are able to provide additional services to our customers. If we encounter a problem, BIAS staff are always available to help. BIAS is knowledgeable of current state requirements, assuring us that our system is updated to meet these changes. An added benefit is BIAS’ ability to adapt the software to meet Benton City’s needs. Overall, I am extremely satisfied with Benton City’s decision to switch to BIAS."

Stephanie Hoegh
Finance Director
City of Benton City

"I cannot imagine doing my job without the help, support, and jokes from the entire BIAS Software team. Their positive attitudes, patience, and overall support help make my job less stressful and easier to get through the day!! I love their classes also!"

Peggy Mangis
Clerk Treasurer
City of Spangle

"Thank you for offering the five budget webinar. The format is excellent. I like the small segments which make it easier to absorb and practice in between each session. I am looking forward to the next series."

Patsy K. Nelson, CPA
Finance Director
City of Sedro-Woolley

"City of Asotin has been with BIAS since 2007 and I don’t know how we functioned before without it! The program is, without a doubt, the most user-friendly we have ever used. The capabilities that BIAS has are unmatched, especially when it comes to the Annual Report. All of their staff is knowledgeable and the customer support is fabulous! BIAS is A+!"

Ellen Boatman
Clerk Treasurer
City of Asotin

"I have to thank everyone at your company for all the assistance you have given me. I am so grateful for BIAS. When I call for assistance, my questions are answered with patience and clarity. Everything is explained so I can completely understand and continue to perform my job properly. I appreciate all they do to help my paperwork run smoothly."

Susan West-Mani
Clerk Treasurer
Town of Hamilton

"I am a BIAS Believer. The City of Leavenworth converted to BIAS in 2007, with a full implementation within 45 days."

Chantell R. Steiner
Finance Director
City of Leavenworth

"The Town of Marcus found the BIAS Accounting System affordable and easy to use, with great tech support. This system has already paid for itself in terms of Clerk/Treasurer time and accuracy. It lightened the load. I would recommend this system for any town government, but most of all to small towns, such as ours."

Fran Bolt
Mayor
Town of Marcus